Dealing with the emotional and financial intricacies of your parents' housing issues can be challenging for all. Rick made every step in the process to date smooth and informative, never pushing his recommendations...but laying everything out for us to make choices. He then set up site appointments and was there to make sure our questions were answered (and asked, if I didn't know quite how to phrase the question within this new housing landscape). My elderly parents and I are truly indebted and recommend him and Senior Solutions without hesitation.
Rick was extremely helpful when it came to advising on assisted care facilities for memory or when I asked about referrals for professionals re: specific family needs. He does not over promise and fall short, but he is upfront and honest in his assessment. He provides first-hand experience or referrals from his networking ability. Even when I made last minute requests and changed his schedule for us, he was very accommodating. These factors are critical issues since I live 2000 miles away as POA/Co-Trustee and travel to Chicago 4 times a year. I have kept in touch and given my return input as issues arose and why changes were being made. I used his services (by phone) late spring of 2016 and finally met him in October 2017 as conditions changed and new locations visited. He is courteous and respectful to all during the process! No problems here…great referral,
I am posting this on behalf of one of our clients without internet access. It has been my pleasure to know Rick and Pam on a professional level for many years. I have found them to be very knowledgeable about senior living options and services and more importantly, very caring people committed to improving the quality of life for all seniors. Recently, I found myself in a personal situation where I needed support. Rick was the first person I called (on a Sunday morning). He returned my call immediately and spent a long time on the phone with me reassuring me and offering me some immediate solutions to my problem. He has continued to keep in touch with me offering me both support and several resources to assist me in finding the right care for my mother. I don't know how I would have gotten through this time without his help. As a Senior Citizen coordinator, Rick and Senior Solutions will be the first place I direct folks when they are looking for assistance for themselves or loved ones. Thank you Rick.
Rick was so helpful and compassionate to my family as he assisted us with finding a Memory Care Facility for my Mother. We would highly recommend Rick to anyone who needs assistance finding an Assisted Living Facility. Thanks, Rick!
Posting this for a client...
My family and I recently were in need of further care for our mother. The prospect of finding the right place and level of continuing care for Mom seemed daunting...until I spoke with Rick Graffagna. I was instantly impressed with our first conversation. His questions were insightful, compassionate, and thorough. He did not rush me and addressed all my concerns. I hung up feeling relieved that we now had some direction. His personal attention to our needs was very reassuring and resulted in our choosing a facility for Mom with confidence. She moved in two weeks ago and loves where she is. Thank you, Rick, for all you did for us!
-Deb J. -Pam G
Rick made me aware of questions I didn't even know to ask about senior living. And he had the answers! Many thanks for a very positive experience.
When the facility that our Mom was at was not able to provide the next level, time was short, Rick knew who to talk to and was able to set up appointments and help with setting up interviews at facilities that met our descriptions of need. He cares and was responsive.
Rick was very helpful and extremely knowledgeable in assisting our family. He went above and beyond on our roller coaster journey in finding senior living facilities for our Dad, thank you Rick.
Finding assisted living or changing a parent's primary residence is never easy. Not only is it a heart wrenching experience but it is very overwhelming especially when it is due to a life altering event and not a well planned experience. Rick was there to assist in evaluating places and consolidate the process so that we concentrated on places that would work the best. I would highly recommend working with Rick who has the knowledge and experience to help families work through this event.
Our family worked with Rick extensively for over a year - first introducing the idea of assisted living to our folks and then scheduling tours at multiple communities. In between, Rick was an invaluable resource as my sister and I learned how to navigate senior-related issues for our parents. Rick was always responsive, empathetic, kind, resourceful and respectful. We will be forever grateful for all the guidance he gave us during a very challenging time.
When I needed to find an assisted living community for my sister, I called Lagrange Senior Center for advice. They referred me to Rick @ Senior Solutions. I called Rick right away. He spent a lot of time explaining how I could figure out what my sister could afford, the difference between "assisted" & "supportive" living communities. Rick spent a lot of time with my brothers & sisters & I showing us communities, answering our emails & phone calls. He really helped us arrive at a decision with out steering us toward any specific community. Rick always got back to us quickly with answers & advice. My sister is in a community she loves and is very happy. I thank Rick so much for his valuable knowledge. And I appreciate that his services are at no cost to us!
I found Rick to be very responsive to my questions and was very willing to help me through the process of finding the right facility for my father. There are many, many facilities and learning the questions to ask, and the things to look for when I toured facilities was extremely helpful. I highly recommend working with Rick and was so glad that I contacted him.